At EvoTech, you can choose from the following secure payment options:

PayPal

Pay quickly and securely using your PayPal account (including Direct Debit or credit card).

Once payment has been successfully completed, your order will be processed immediately.

Klarna (Pay Later & SOFORT)

• Pay Later: Pay after receiving your goods, with a 30-day payment period (handled via Klarna).
• SOFORT: Instant bank transfer via your online banking – no registration required.

Please note: Availability of Klarna services is determined solely by Klarna.

Credit Card

We accept Visa, Mastercard and American Express.

Your card will be charged immediately after completing your order.

Delivery consists of two phases:

• Processing time: 1–2 working days (order verification, quality check and packaging)
• Delivery time:
  
  Germany: approx. 5–7 working days
  Austria: approx. 5–7 working days
  Switzerland: approx. 5–7 working days

Please note: During peak periods (e.g. Black Friday or Christmas) or due to customs clearance, delays may occur.

• Free Premium Shipping on orders over €39 (including tracking)
• Premium Shipping: €4.95 (including tracking)

Prices listed on the product pages include statutory VAT for EU countries and all other price components.

If you live outside the EU, import VAT and/or customs duties may apply.

These charges vary depending on the destination country and are beyond our control.

Yes, changes or cancellations are possible if you contact us within 24 hours of placing your order.

Please make sure to contact our customer service team within 24 hours via email at: info@shopevotech.com

After this period, changes or cancellations are no longer possible as the fulfilment process begins automatically.

• In many cases, it is possible to redirect the parcel to the correct address — please contact us by email as soon as possible.
• If an incorrect address was provided, a refund can only be issued once the parcel has been returned to us.

Yes. You have the right to withdraw from your order within 14 days of receiving the goods.

1. Please contact us via the contact form or by email at: info@shopevotech.com
2. You will receive all further return instructions by email.
3. Returns must be sent to our international returns centre.

Return shipping costs are borne by the customer unless there is a product defect or shipping error.

• Returns are only accepted if the product is unused and in perfect condition.
• Multipacks: If the outer seal or packaging has been opened, the right of withdrawal does not apply
  (Hygiene and health protection regulations in accordance with § 312g para. 2 no. 3 German Civil Code).

Refunds will be issued within 14 days of receiving the returned goods, using the original payment method.